Clients Recognize Smith Anderson for Exceptional Client Service
BTI Consulting Group has named Smith Anderson to its Client Service A-Team 2025, a national ranking of 260 law firms, based solely on unprompted feedback from corporate counsel. The firm was also recognized as one of only 55 Client Service Trailblazers, a distinction awarded to firms that excel at guiding clients through uncertainty and turning challenges into opportunities.
The BTI Client Service A-Team 2025: Survey of Law Firm Client Service Performance is the only ranking that captures law firm performance entirely through the eyes of clients who hire them. More than 200 law firms were evaluated on the practices that clients value most, consider essential and use to guide hiring and rate decisions, underscoring Smith Anderson’s reputation for cultivating strong, trust-based client relationships.
The analysis is based on 17 objective ranking factors, all of which corporate counsel agree are most influential in driving hiring decisions and building the strongest relationships with law firms.
BTI also identified five new core themes that define elite client service in 2025:
- Act with lightning speed
- Include clients early in strategy
- Field the absolute best team
- Make it easy to work with you
- Deliver ultra-practical, actionable recommendations
These recognitions reinforce Smith Anderson’s ongoing investment in delivering responsive, practical and forward-thinking legal counsel that supports clients’ strategic goals and adapts to their evolving needs.
