Smith Anderson was named a BTI Client Experience Innovator in the BTI Legal Innovation and Technology Outlook 2019: Clients Rank Their Needs and Law Firm Performance. According to BTI, this is the only guide to rank firms on legal innovation and technology based solely on client input.
As a BTI Client Experience Innovator, Smith Anderson is recognized for “making strategic changes in client service to deliver a world-class client experience.”
Founded in 1989, BTI performs research in 42 countries and improves performance for clients on 5 continents. Through more than 14,000 independent interviews with C-level executives and systematic analysis, BTI has helped professionals boost client service for 25 years. For more information, visit www.bticonsulting.com.